Outsourcing the First Choice for Career Shifters in the Philippines
For Filipinos who wants to earn high paying jobs found their home in vibrant outsourcing industry. This is because any contact centers in the Philippines offer attractive package and benefits which awaken the interest of the Filipinos to be part in this booming sunshine industry.
Career shifters from different fields of professions enrolled themselves in the call center industry because of the higher chances to be promoted and most importantly the benefits they will receive, which is far different from their previous employers. There are so many reasons behind on the continuing increase of Filipino workers changing their jobs to the outsourcing business. Frustrations from their previous employers is one of the many reasons why there are so many career shifters in the Philippines. They found new home in the business process outsourcing (BPO) with variety of fields include call centers, medical transcription, animation, litigation support, back-office operation or shared services and software development. It appeared that cyberservices now employs 250,000 workers and generates millions of pesos to the revenue of the country.
If you are articulate in English even if you did not finish your college degree, call centers have opened doors for career shifters, as well as to some people who previously could not find jobs. The good thing in working in a call center is that it caters without age limit. Despite the high attrition rate in working in contact centers many in the call center executives believe that staffing is not the problem. Everyday almost an average of 100 applicants or more than this were applying in call center companies. The advantage of the industry is that the recruitment process takes only 24 hours and once the applicants passed, they will then proceed to the contract signing. After the contract signing they are scheduled for a month-long training before they will allowed to take calls.
The Philippine Government is expecting the total number of BPO workers to reach the target by 2010. In a research conducted by one of the national daily newspapers in the Philippines since June 2006, about 27 percent of the 199,000 job advertisements from June to December 2006 were for cyberservices. The survey was based on the job advertisement monitored to the three national daily newspapers and three jobs online companies. It appeared that in terms of ranking, cyberservices occupy the top spot, followed by construction and engineering; manufacturing; wholesale and retail; hotels, resorts and restaurants; media and entertainment; transportation, storage and communication; financial intermediation; health and social work; and advertising and promotions. Consistently, job ads from the cyberservices sector have been growing at double-digit rates from its base in June in the last five months, an indication of the growth in job creation in the sector.
The education sector in the Philippines produce about 400,000 graduates every year which is higher compared to the other Asian countries. For the industry to grow into a million workers by 2010, the industry needs to recruit an average of 200,000 additional workers each year, a figure some industry experts say is probably not achievable. Even if the industry achieves half that target, recruiting about 100,000 new workers each year for the industry would mean that a significant number will have to come from career shifters. To achieve this goal, many call center and BPO companies designed specific programs for their employees to stay on the business. These graduates produce every year can speak English and have fair level of competency to be employed easily in a call center in the Philippines.
For instance, Beau Rudd, chief executive officer of Unique Interaction, disclosed that most of his employees in the inbound and outbound call centers and live support chat are career shifters. Mr. Rudd said that they welcome the fresh graduates to apply for the position and applicants who have experience in the call centers are advantage.
Our goal is to provide unique solutions to our business associates. We value our clients and providing proper training to the agents should be given top priority, Mr. Rudd said. So far, there is no statistics on the number of career shifters in outsourcing. But it is no doubt that in the Philippine call center arena, it continue to grow.
Among of the basic reasons why career shifters continue to expand because the agents learned new things in American way and they were able to financially help their respective families. Some considered the environment as progressive and organizational structure is rather flat, which provides doors of opportunities. Moreover, an employee doesnt need to wait for an official appointment to get promoted. He/she can apply for the post aspired for. Many of the managers are young, and have equally progressive management style. They encourage direct interactions with subordinates. The companys work ethic for managers requires them to provide support to their subordinates. Also, the work environment is fun and informal, while remaining professional in terms of delivering results.
EFFECTS
The survey further revealed that its effect on other firms will probably have a limited effect. It noted that those who shift are those with technical skills for specialized accounts and are paid very well. In addition, the Commission on Information and Communications Technology (CICT) expects on achieving the countrys job targets in the cyberservices industry. CICT believes that more than 40,000 career shifters are going this industry from 2006 until 2010. CICT also expects career shifters to make up 30 percent of new employees in the medical transcription business from 2006 to 2010.*
Roberto L. Bacasong, is the Company Writer for Unique Interaction http://uniqueinteraction.com a Call Center in the Philippines
The Rise of Philippine Business Process Outsourcing
The Republic of the Philippines has emerged as an important supplier of labor to the global offshore outsourcing market at th...
Call Center More Than Just A Career
CALL center workers across the world enjoy the one of a kind taste of accomplishment. Millions of people are employed in this...
Offshore Call Center Outsourcing
There is no shortage of offshore call centers. India and the Philippines offshore call centers are rapidly becoming the two c...
Philippines Catching up with India in the Outsourcing Industry
India, the dominant player in outsourcing touted as the back office of the world, would soon have to contend with a third-wor...
Outsourcing Call Centers
Large global corporations have already begun to outsource from India and the Philippines. The relatively low cost of manpower...
Outsourcing Boom Equals School Business Boom
The success of business process outsourcing (BPO) in the Philippines has led to another boom in the country. The number of s...
Philippines To Be Number 1 In BPO
BPO will be widespread and a family by-word in every Filipino household.Without much fun fare, global marketing and globe tro...
Knowledge Process Outsourcing: A Brand New Type of Outsourcing
The countries, which have established the greatest number of knowledge process outsourcing firms, are India, Philippines and ...
Knowledge Intensive Outsourcing Consultants
BPO and KPO. They may mean nothing to millions of people, but to thousands of businesses, they mean saving big money by outs...
Outsourcing for the Small Guy
Outsourcing has primarily been reserved for large corporations. Now there is a company who specializes in providing jobs for ...
Software Solutions To Your Hands
With gradual development of the offshore programming market, accents in the choice of the software providers changes.A few ye...
BI Outsourcing - Let Your Company Benefit From Information
BI outsourcing is used because many companies do not possess the skills for executing statistical analysis. It often becomes ...
Outsourcing Secret Compendium
Do you want to stop working on your business and start working in your business? Working smartly instead of working stressful...
The Voice Professionals Re-Writing Career Stories
Newer vistas of careers are being opened every day. Gone are the days when , one had to limit one self to a career choice bet...
Payroll Outsourcing - Let Someone Else Do It
Companies which adopt payroll outsourcing simply turn the administration of their entire payroll over to an outside party whi...
Surviving Change
Who could have predicted the changes coming our way in 2006? The changes that began in 2006 are predicted to continue in 200...
ICT Opportunities in the Philippines - Also for Fil-Ams
The Philippines today has reached global recognition in the back office service provisioning such as Business Process Outsour...
Why Outsource Jobs to Belarus
The traditional list of countries, to outsource jobs to, includes such countries as India, Russia, China, Philippines, Irelan...
Medical Outsourcing - First Aid For Rising Health Costs
Thousands of American businesses, no matter their sector, have turned to outsourcing in recent years as a way to reduce their...
Why Should Your Company Outsource?
Outsourcing is generally associated with large corporations, massive layoffs and cost cutting. However, the outsourcing game...